Reported Outages

Scheduled JupyterHub maintenance

Resolved Posted by Mark Powers on December 22, 2022
Outage start Thursday, January 05, 2023 9 a.m.
Expected end Thursday, January 05, 2023 7:17 p.m.

We will be bringing down JupyterHub at 9:00 AM on January 5 for scheduled maintenance.

UPDATE: The upgrade is now complete. If you encounter any issues with jupyter or trovi, please let us know via the help desk 

Scheduled outage affecting stitching from CHI@UC to FABRIC

Resolved Posted by Michael Sherman on December 09, 2022
Outage start Wednesday, December 21, 2022 10:30 a.m.
Expected end Wednesday, December 21, 2022 2:30 p.m.

On Wednesay, December 21st, from 10:30am - 2:30pm vlans 3300-3309 connecting CHI@UC to FABRIC will be down due to emergency maintenance on an upstream router. This maintenance was delayed from Dec 13th due to parts availability.

Authentication Outage for CHI@TACC

Resolved Posted by Cody Hammock on December 07, 2022
Outage start Wednesday, December 07, 2022 6:30 a.m.
Expected end Wednesday, December 07, 2022 10:20 a.m.

Resolved: Authentication for CHI@TACC has been resolved.

Starting at approximately 6:30 AM Central Time CHI@TACC has been experiencing an outage relating to authenticaion of the web interface. CLI access is not affected. Staff are working to resolve the issue.

KVM@TACC instance launch issues

Resolved Posted by Michael Sherman on November 23, 2022
Outage start Wednesday, November 16, 2022 10:40 a.m.
Expected end Wednesday, November 30, 2022 10:30 a.m.

We are observing intermittent timeouts accessing the dashboard and launching instances on KVM@TACC.

This appears to be linked to higher than expected load on a database node, we are investigating solutions.

Running instances should not be affected.

KVM@TACC Unavailable Nov 16, 2022

Resolved Posted by Cody Hammock on November 16, 2022
Outage start Wednesday, November 16, 2022 3:15 p.m.
Expected end Wednesday, November 16, 2022 6:08 p.m.

Starting at approximately 3:15pm Central, KVM@TACC has been unavailable. Staff is working to restore access.

chi@uc outage

Resolved Posted by Michael Sherman on November 09, 2022
Outage start Wednesday, November 09, 2022 3:03 p.m.
Expected end Wednesday, November 09, 2022 10 p.m.

10pm CT: This is now resolved.


Due to a disk failure, we need to restart the management node running CHI@UC.

Scheduled maintenance on authentication systems

Resolved Posted by Adam Cooper on November 02, 2022
Outage start Monday, December 05, 2022 9 a.m.
Expected end Monday, December 05, 2022 10 a.m.

We will be bringing down our authentication system for about an hour at 9 AM CT on December 5th for scheduled maintenance. If there are any conflicts with your deadlines, please contact us immediately.

CHI@UC server error

Resolved Posted by Mark Powers on October 27, 2022
Outage start Thursday, October 27, 2022 8 a.m.
Expected end Thursday, October 27, 2022 9:35 a.m.

UPDATE: Services are now working as expected. Please contact the help desk if you encounter any issues.


Requests to CHI@UC are not working. Running experiments should be unaffected.  

CHI@TACC Certificate Issue

Resolved Posted by Cody Hammock on October 20, 2022
Outage start Thursday, October 20, 2022 10 a.m.
Expected end Thursday, October 20, 2022 10:50 a.m.

Due to an issue with SSL certificate generation, CHI@TACC was unavailable between 10:00am and 10:50am Central Time. Running instances were not affected.

New instances failing to provision at CHI@UC

Resolved Posted by Adam Cooper on October 12, 2022
Outage start Wednesday, October 12, 2022 3 p.m.
Expected end Thursday, October 13, 2022 5:32 p.m.

Nodes at UC are currently failing to provision due to an issue communicating with the switches’ control plane, staff are investigating.