Reported Outages

Maintenance on CHI@UC

Resolved Posted by Pierre Riteau on June 06, 2018
Outage start Wednesday, June 06, 2018 2 a.m.
Expected end Wednesday, June 06, 2018 5 p.m.

All nodes on CHI@UC are reserved for a maintenance on Wednesday, June 6, from 2 AM to 5 PM Central Daylight Time. CHI@TACC will remain available during this time.

Planned maintenance on CHI@UC

Resolved Posted by Pierre Riteau on May 25, 2018
Outage start Tuesday, May 29, 2018 2 a.m.
Expected end Tuesday, May 29, 2018 5 p.m.

All nodes on CHI@UC are reserved for a planned maintenance on Tuesday, May 29, from 2 AM to 7 PM Central Daylight Time. This maintenance is in preparation for switching the testbed to a multi-region configuration. CHI@TACC will remain available during this time.

CHI@TACC Network instability

Resolved Posted by Cody Hammock on May 25, 2018
Outage start Friday, May 25, 2018 9:36 a.m.
Expected end Friday, May 25, 2018 10:56 a.m.

RESOLVED: The problem with the networking has been resolved. We will continue to monitor the system to ensure that there are no further issues. If you are still having difficulty, please submit a ticket at https://www.chameleoncloud.org/user/help/

CHI@TACC is currently experiencing network instability that is affecting instances. Access to instances and services for CHI@TACC may become unavailable as we troubleshoot and correct this problem. We apologize for the inconvenience.

Planned maintenance on CHI@TACC for configuration changes

Resolved Posted by Pierre Riteau on May 16, 2018
Outage start Tuesday, May 22, 2018 6 a.m.
Expected end Tuesday, May 22, 2018 6 p.m.

UPDATE: The work is complete, and CHI@TACC has been returned to production.

We are planning a maintenance on CHI@TACC to apply configuration changes with the aim of improving performance of the system. This maintenance is scheduled to start from 6 AM Central Time on Tuesday, May 22. All available nodes have been reserved until 6 PM Central Time. Instances launched on existing reservations may experience some interruptions of connectivity during the day.

Network outage on CHI@TACC May 4 2018

Resolved Posted by Cody Hammock on May 04, 2018
Outage start Friday, May 04, 2018 10 a.m.
Expected end Friday, May 04, 2018 2:25 p.m.

UPDATE: Network service has been restored.

Connectivity to all nodes on CHI@TACC is disrupted. We are investigating this issue.

Planned maintenance on CHI@UC for configuration changes

Resolved Posted by Pierre Riteau on May 02, 2018
Outage start Tuesday, May 08, 2018 5 a.m.
Expected end Wednesday, May 09, 2018 6 p.m.

We are planning a maintenance on CHI@UC to apply configuration changes with the aim of improving performance of the system. This maintenance is scheduled to start from 5 AM Central Time on Tuesday, May 8. All nodes have been reserved until 6 PM Central Time on Wednesday, May 9, though we anticipate to restore availability sooner as we complete the maintenance operation.

Serial consoles unavailable

Resolved Posted by Pierre Riteau on April 23, 2018
Outage start Monday, April 23, 2018 7 a.m.
Expected end Friday, June 01, 2018 1:08 p.m.

Update: Serial consoles are once again available on all nodes on CHI@TACC

Update: Access to serial consoles is available again on CHI@UC. They will remain unavailable on CHI@TACC at least until the next maintenance planned on May 22.

Access to serial consoles of bare metal is temporarily disabled on CHI@UC and CHI@TACC. We will send out an update when access is available again.

Monitoring service unavailable on CHI@UC

Resolved Posted by Pierre Riteau on April 13, 2018
Outage start Friday, April 13, 2018 5 a.m.
Expected end Tuesday, April 17, 2018 7 a.m.

The Gnocchi monitoring service is temporarily unavailable on CHI@UC while we relocate it to a new server.

KVM Shared storage interruption May 30, 2018

Resolved Posted by Cody Hammock on March 30, 2018
Outage start Friday, March 30, 2018 10:55 a.m.
Expected end Friday, March 30, 2018 10:55 a.m.

Chameleon users,

At approximately 10:55 AM Cental, a problem occurred with the shared storage that for Chameleon's KVM cloud. We have restored service, however instances may have failed, reporing I/O errors. Rebooting these instances should restore access. If you are still experiencing trouble with an instance, please open a ticket (https://www.chameleoncloud.org/user/help/) and we will work to resolve the issue.

We apologize for the inconveneince this may have caused.

Regards,

 

Cody Hammock