Reported Outages

Resolved: The network maintenance at TACC was completed at 1:19 PM (CST) on Sunday, November 28

Network maintenance will be carried out between 10:00 AM and 4:00 PM (CST) on Sunday, November 28. Access to all TACC systems (CHI@TACC, KVM@TACC, and Chameleon Portal) will be unavailable during this time. Instances will continue to run, but users will have no access to TACC-based services and systems until the upgrade is complete.

Update: The outage is now over. Jupyterhub, Trovi, and CHI@UC are now available.

Important Note: Instances created prior to the outage are available, but must be powered back on manually. You can do so via the web ui, or other CLI / API as you prefer. They were shut down prior to the outage to avoid any data-loss.

There will be a total outage for the CHI@UC site 6pm, Friday November 19th - 12pm, Monday November 22nd, due to maintenance on the power system in the data center.

Due to a certificate expiration, the authentication system for the Chameleon sites is effectively online, preventing web and CLI-based logins. This affects all Chameleon sites, the user portal, and the Jupyter environment.

We are working with the team providing the certificate service and will update when it is back online.

Update 3:35pm: Access has been restored. Please let us know if you continue to see issues.

The chameleon Jupyterhub is currently not accessible, as of ~2:40 PM today.

We believe the cause to be related to a network configuration change, and are investigating.

We'll update here with an ETA or resolution.

The helpdesk email help@chameleoncloud.org is currently non-operational. New tickets and ticket replies submitted by e-mail are not being delivered.

New tickets and replies can still be sent via the 'My Tickets' portal page:
https://chameleoncloud.org/user/help/

It is unclear when the ticketing system will be restored, we apologize for the inconvenience.

Update: 1:30 PM - The object store is now available.

The swift object store for CHI@UC is still down as of 9:30 AM October 5th, we expect resolution by mid-day.

The storage system at TACC is currently unavailable. This outage affects launching new instances for CHI@TACC, the object storage for CHI@TACC, and currently running, and starting new instances in KVM@TACC. 

It is unclear when services can be restored, and we apologize for the inconvenience.

Update: 7:30pm CST:   Existing user instances are reachable, and baremetal nodes can be deployed.

Update: 8:30pm CST: Regular functionality is restored, with the following exceptions
- Heat Orchestration may encounter issues.
- Bring-your-own-controller SDN experiments at UC are not available.
- Gnocchi at UC is not available, but was also completely unused.

This page will be updated as services are tested.

Update: The issue has been resolved.

CHI@TACC is experiencing launch issues for new instances since today at 12:30 PM. We are investigating and will provide an update once functionality is restored. CHI@UC is still available at https://chi.uc.chameleoncloud.org.

Update: Maintenance is complete

In order to address recent stability concerns on KVM@TACC, maintenance will be performed today, August 26, 2021, from 2:00PM (CDT) to 4:00PM (CDT). During this time all instances will continue to run, but will be inaccessbile until the work is complete.