Reported Outages

Short planned network maintenance window at UC Friday morning

Resolved Posted by Jason Anderson on May 23, 2019
Outage start Friday, May 24, 2019 9 a.m.
Expected end Friday, May 24, 2019 9:15 a.m.

We are testing a failure case on some of our networking hardware on Friday morning at 9am Central Time. The Bare Metal site and Jupyter environments will be down for about 15 minutes as a result. We expect the disruption to be minimal.

Update: the maintenance completed successfully. Happy Friday.

Network outage at UC

Resolved Posted by Jason Anderson on May 16, 2019
Outage start Thursday, May 16, 2019 12:11 p.m.
Expected end Thursday, May 16, 2019 1 p.m.

We are experiencing a network outage at the UC site. This affects all experiments running on the bare metal site and also the Jupyter Notebook environment. We are working on identifying the root cause.

Update: this was resolved at 13:00 CT. Apologies for the disturbance!

Snapshot service disruption at baremetal sites

Resolved Posted by Jason Anderson on May 02, 2019
Outage start Wednesday, May 01, 2019 8 a.m.
Expected end Thursday, May 02, 2019 1 p.m.

We are experiencing an issue with snapshotting baremetal instances at both the TACC and UC site since yesterday morning. We are looking in to resolving the issue right now and hope to have updates soon.

Network down for CHI@TACC instances 2019-04-09

Resolved Posted by Francois Halbach on April 09, 2019
Outage start Tuesday, April 09, 2019 10:42 a.m.
Expected end Tuesday, April 09, 2019 2:58 p.m.

UPDATE: Instance networking has been restored. 

CHI@TACC is experiencing networking issues preventing access to instances. We are working to correct the problem, and will update when service has been restored.

Thanks,

The Chameleon Team

Network down for CHI@TACC instances 2019-04-05

Resolved Posted by Cody Hammock on April 05, 2019
Outage start Friday, April 05, 2019 4:17 p.m.
Expected end Friday, April 05, 2019 6:39 p.m.

UPDATE: Instance networking has been restored. 

?CHI@TACC is experiencing issues with public facing networking to instances. We are working to correct the problem, and will update when service has been restored.

Thanks,

The Chameleon Team

Systems maintenance for CHI@UC

Resolved Posted by Jason Anderson on April 05, 2019
Outage start Wednesday, April 10, 2019 9 a.m.
Expected end Wednesday, April 10, 2019 1 p.m.

We will be performing a disk upgrade for the cluster control nodes on Wednesday starting at 9am. The UC site and the Jupyter Notebook environment will be unavailable during this maintenance window. The TACC site will remain operational.

TACC Maintenance 31 March, 2019

Resolved Posted by Cody Hammock on March 29, 2019
Outage start Sunday, March 31, 2019 8 a.m.
Expected end Sunday, March 31, 2019 10:53 a.m.

UPDATE:
At this time, maintenance has been finished.

Access to all TACC systems will be unavailable from 8:00 AM CDT until 4:00 PM CDT on March 31, 2019 to allow for upgrades to the TACC core network hardware. Instances will continue to run, but users will have no access to CHI@TACC, KVM@TACC and the ChameleonCloud portal until the upgrade is complete.

Outage for CHI@TACC

Resolved Posted by Cody Hammock on March 23, 2019
Outage start Saturday, March 23, 2019 5 p.m.
Expected end Saturday, March 23, 2019 8 p.m.

UPDATE: The networking issues have been resolved. Thank you for your patience!

 

Dear Chameleon users,

Starting at about 5:00 PM Central CHI@TACC had an unexpected outage. While most services are back, networking to instances is still being restored. We are working on the problem, and will update when the issue has been resolved.

 

Network maintenance for CHI@TACC

Resolved Posted by Cody Hammock on March 20, 2019
Outage start Thursday, March 21, 2019 9 a.m.
Expected end Thursday, March 21, 2019 12 p.m.

UPDATE: Maintenance is finished.

We will be performing some network modifications at CHI@TACC on the morning of Thursday, March 21 starting at 9:00 AM Central Time. Node connectivity and launches will be intermittently unavailable during the work.

Systems maintenance for CHI@UC

Resolved Posted by Jason Anderson on March 20, 2019
Outage start Thursday, March 21, 2019 2 p.m.
Expected end Thursday, March 21, 2019 4 p.m.

We will be performing some system upgrades at CHI@UC on Thursday afternoon Central Time. During this time node launches and availability may be interrupted at the site.