Reported Outages

CHI@UC unavailable due to hardware issues

Resolved Posted by Pierre Riteau on February 17, 2016
Outage start Thursday, February 18, 2016 8 a.m.
Expected end Friday, February 19, 2016 3 p.m.

Update: CHI@UC is now available as we have finished migrating services to a new server.

CHI@UC was scheduled to be unavailable for a short period of time from 08:00 AM on Thursday, February 18, 2016 in order to apply security updates and perform a small hardware maintenance. Due to hardware issues we needed to extend the maintenance.

CHI@TACC Software Upgrade

Resolved Posted by Cody Hammock on February 11, 2016
Outage start Monday, February 15, 2016 12 a.m.
Expected end Monday, February 22, 2016 12 a.m.

CHI@TACC has been upgraded to OpenStack Liberty, and has been restored to service.

Users who use automation should note that the network ID used when booting nodes has changed, and how has the UUID 915853fe-10c5-4dac-a402-ef1ebc53e427.

KVM@TACC is temporarily unavailable

Resolved Posted by Pierre Riteau on February 01, 2016
Outage start Sunday, January 31, 2016 2 p.m.
Expected end Monday, February 01, 2016 8 a.m.

Update: The issue has been resolved.

KVM@TACC is temporarily unavailable due to a networking issue. We expect to restore availability later today.

CHI@UC software upgrade

Resolved Posted by Pierre Riteau on January 29, 2016
Outage start Monday, February 08, 2016 3 a.m.
Expected end Friday, February 12, 2016 6 p.m.

We have reserved the entire bare-metal testbed at University of Chicago (CHI@UC) for a software upgrade from Monday, February 8 to Friday, February 12. This upgrade will bring exciting new capabilities to Chameleon users! Although we reserved resources for five days, we will release them as soon as we have successfully completed the upgrade process.

Chameleon website unreachable

Resolved Posted by Pierre Riteau on January 26, 2016
Outage start Tuesday, January 26, 2016 5:10 p.m.
Expected end Tuesday, January 26, 2016 6:20 p.m.

Update from 2016-01-27 00:20 UTC: The DNS issue has been resolved. Note that it may take several hours to be available through your local DNS cache server.

Due to an issue with DNS resolution, the Chameleon portal is currently unreachable. We're working on restoring access as soon as possible.

 

TACC Network Maintenance 1/31/16

Resolved Posted by Cody Hammock on January 25, 2016
Outage start Sunday, January 31, 2016 3 a.m.
Expected end Sunday, January 31, 2016 8 a.m.

Update: At 11:45 AM Sunday 1/31/2016, the network maintenace at TACC was completed.

Network access to TACC will be intermittent from 9:00 a.m. to 2:00 p.m. (CT) on Sunday, 31 January 2016. An upgrade will be performed during this time. During the network maintenance, access to TACC resources, and the Chameleon portal will be unavailable. Resources at UC are expected to remain available.

Authentication issues at CHI@UC

Resolved Posted by Pierre Riteau on December 28, 2015
Outage start Friday, December 25, 2015 8:17 a.m.
Expected end Monday, December 28, 2015 8 a.m.

Update: This incident is now resolved. Sorry for the inconvenience.

Since December 25th, we have been experiencing authentication issues on CHI@UC. You may be unable to log into the dashboard or access your instances. We are working on restoring access promptly.

Chameleon portal and CHI@UC unavailable

Resolved Posted by Pierre Riteau on December 15, 2015
Outage start Tuesday, December 15, 2015 2:10 a.m.
Expected end Tuesday, December 15, 2015 7:15 a.m.

An unexpected outage made both our Chameleon portal and the bare metal cloud at UC (CHI@UC) unavailable. They have now been brought back online.

Errors when launching new KVM instances

Resolved Posted by Pierre Riteau on December 14, 2015
Outage start Monday, December 14, 2015 8:45 a.m.
Expected end Tuesday, December 15, 2015 5 p.m.

It has come to our attention that the error that caused problems with launching new instances has also affected those that were already active. In those cases, the instance may report that it's filesystem is read-only. Rebooting instanaces should resolve the issue.

UC Chameleon down for electrical work

Resolved Posted by Ti Leggett on December 03, 2015
Outage start Monday, December 07, 2015 8 a.m.
Expected end Monday, December 07, 2015 10 a.m.

The entire UC Chameleon system will be taken offline for building electrical work.